The dealer network has undoubtedly emerged as one of the most vulnerable segments in the automotive value chain. As the going gets tough for them, ETAuto.com is bringing together a panel of experts to address some of the important aspects of the business.
Key Discussion Points:
- Impact of COVID-19 from urban and rural dealers’ perspective
- Impact on financing (dealer funding and retail financing) in the current situation
- Scope of digital initiatives to improve output and reduce cost in dealership operations
- Manufacturers helping dealers to navigate in these challenging times
PANELISTS
Arun Malhotra
Ashok Khanna
Ashok Khanna is the Former Group Head Vehicle Loans, HDFC Bank with over 25 years of experience in the automotive industry. In his role, he was looking after autos, two-wheelers, commercial vehicles and tractor loans. Prior to HDFC Banks merger with the Centurion Bank of Punjab, Khanna was the Executive Director for Retail Assets in the Centurion Bank of Punjab.
Rakesh Batra
Rakesh Batra is the Partner and National Leader - Automotive Sector at Ernst & Young. He has an extensive experience of over 30 years in both corporate and consulting roles, working with Indian and multinational clients. He has led several engagements including a portfolio of projects for one of the leading luxury PV global brands, where he drove the improvement of performance and customer experience across the retail network in vehicle sales and after sales revenues. He also orchestrated CRM implementation, support & training in auto finance and insurance to the dealers.
Nikhil Bansal
Having over 13 years of experience with extensive business management in both product & consulting services sales in new & challenging markets, Nikhil Bansal is a driven & results-oriented sales/business leader. He specialises in consultative selling & account management, customer centricity & liasoning, partner development & penetrating of new and challenging markets. Bansal is a known professional with strong client liasoning & relationship management abilities